At SITE, security is a foundational part of how we design, build, and operate our platform. We are committed to protecting customer data through a combination of technical safeguards, operational controls, and ongoing risk management practices that align with industry standards and customer expectations.
How does SITE protect customer data?
SITE follows a defense-in-depth approach to security, combining preventative, detective, and corrective controls across our systems and operations. Our security program is designed to protect the confidentiality, integrity, and availability of customer data.
Key elements of our security practices include:
Secure cloud infrastructure with network segmentation and access controls
Encryption of data in transit and at rest
Role-based access controls (RBAC) and least-privilege principles
Continuous monitoring, logging, and alerting
Regular vulnerability scanning and third-party penetration testing
Secure development lifecycle (SDLC) with code reviews and automated checks
Incident response and escalation procedures
Employee security training and access reviews
SITE regularly evaluates and improves its security posture to address emerging threats and evolving best practices.
What policies or security practices do you follow?
SITE maintains a comprehensive set of internal security, privacy, and compliance policies covering areas such as:
Information security
Access control
Data protection and privacy
Incident response
Vendor and third-party risk management
Business continuity and disaster recovery
You can find an overview of our policies, controls, and compliance posture in our Trust Center:
If you are a customer and need additional documentation (e.g., under NDA), please contact our support team through Intercom.
Where can I find your Terms and Conditions or Privacy Notice?
Our legal and privacy documentation is available through the following resources:
I've found a security bug or vulnerability
If you believe youâve discovered a security vulnerability in SITE, or if you have concerns about the security of our platform, we want to hear from you.
Please report security issues responsibly by contacting us at:
You may also reach out to our Customer Support team via the in-app Messenger, who will ensure your report is routed to the appropriate team.
SITE investigates all reported security issues promptly and takes appropriate action to protect our customers.